Every mechanism covered so far — business units, security roles, hierarchy security, teams, field-level security — is built for the general case: a job function, a department, a category of sensitive field. Every so often, though, one specific person needs into one specific record, just once, for a reason that has nothing to do with their normal job.

Restructuring a business unit or handing out a broader security role would be overkill for that. This is exactly what record sharing is for.

Quick facts
  • Sharing grants access to one record, to one user or team, for chosen privileges
  • It never touches the recipient's role, business unit, or team memberships
  • Uses the same privilege vocabulary as security roles, applied to a single record
  • Revoking a share removes access to that record and nothing else

Lending one book, not the house key

Sharing a record is like lending a neighbor a single book off your shelf, instead of handing them a key to your whole house. They get exactly that one book, for exactly as long as you're willing to lend it — nothing else on the shelf or in the house is affected. You can take it back whenever you like, without changing a single lock.

Record sharing works the same way: it grants access to one particular record, to one particular person or team, and it can be revoked at any time without touching their security role, business unit, or team memberships.

What gets shared, and how much

When you share a record, you choose exactly which privileges to extend — the same seven-privilege vocabulary from the Security Roles chapter, but applied to just this one record instead of a whole table:

PrivilegeWhat it lets the recipient do with this one record
ReadOpen and view this specific record
WriteEdit this specific record's fields
AppendAttach this record to another record they have access to
Append ToAttach some other record of theirs onto this one
AssignHand ownership of this specific record to someone else
ShareShare this same record onward with a third person themselves

You don't have to grant all six. Often just Read, or Read plus Write, is exactly enough — the same way lending a book doesn't come with permission to lend it onward unless you say so.

Example A support rep in the East Region business unit is asked to help investigate a complaint tied to a Case that belongs to West Region — a business unit their security role doesn't reach at all. Rather than moving them into West Region or widening their role, the Case owner shares just that one Case record with them, granting Read and Write. The rep can now work that single Case; every other West Region record stays exactly as invisible as before.

Revoking is just as targeted

Because a share only ever touches one record, taking it back is equally contained — un-sharing removes access to that record and nothing else. There's no risk of accidentally rolling back some broader change, because no broader change was ever made.

That narrowness is precisely what makes sharing a safe, low-stakes tool to reach for whenever the need is genuinely one-off.

When sharing is the wrong tool

Sharing earns its keep by being narrow — but that narrowness is also its limit. If the same kind of access keeps getting shared to the same person or team over and over, one record at a time, that's usually a sign the need isn't really one-off anymore.

A security role, business unit change, or team membership would serve better than a growing pile of individual shares. Sharing a handful of records to a colleague helping out for a week is a good use of the tool; re-sharing dozens of records every week to someone who's really becoming part of a team is a sign to reach for one of the broader mechanisms covered earlier in this course instead.

Example If the East Region rep from the earlier example keeps needing West Region Cases shared with them month after month, that's a strong signal they've effectively taken on a standing West Region responsibility — at which point adding them to a West Region-facing owner team, or reconsidering their security role, is a cleaner long-term fix than continuing to share individual Cases by hand.
Key takeaway: Record sharing grants access to exactly one record, to exactly one user or team, for a chosen set of privileges — without touching that person's security role, business unit, or team memberships. Like lending a single book instead of a house key, it's narrow, deliberate, and just as easy to revoke as it was to grant.